What is our Returns policy?

At LT Central, your convenience is paramount. Therefore, we offer a 14 Day Change of Mind Returns Policy.

 Should you decide to return your purchase, please review the below information and contact us via email within 14 days of purchase. This will allow you to organise your product's return and either secure store credit or receive a refund of your product's purchase price (excluding initial delivery & handling charges).

 

Change of Mind Returns

Under Australian Consumer Law, businesses are not obligated to accept returns based purely on a change of mind. Nonetheless, at LT Central, we strive to deliver top-tier customer service. We recognise that sometimes needs or circumstances change post-purchase. Hence, under specific conditions, we might be able to accept your item as a 'Change of Mind' return. Please understand that such returns are not guaranteed and are always subject to our approval. If you're uncertain or have queries regarding this, our Support Team is always here to assist.

Products for 'Change of Mind' returns must be in their original, FACTORY SEALED condition. We will no longer accept products that have been opened (including those with broken seals or removed shrink-wrap) for 'Change of Mind' returns. An exception to this would be if you were given incorrect advice or misled regarding a product's suitability by our staff or website.

 

Exclusions

Certain products are not included in this policy.

Moreover, in our commitment to deter resellers and scalpers from speculative purchases, we hold the right to decline a 'Change of Mind' return for bulk orders consisting of more than three units.

 

Procedure for Returns

We will provide you with a return address for all returns, please send your item to the provided addresses after completing the Change of Mind Return Form. Products remain under warranty for faults or defects.

 

Issues Upon Arrival

For items Dead on Arrival (DOA), Damaged in Transit, Faulty, or Delivered Incorrectly, please immediately contact our Customer Service team. We will assist you in resolving any concerns by possibly having the product returned in suitable packaging (preferably in its original packaging).

Details Required for Efficient Resolution

1. Your full name, best contact telephone number, address, and most importantly, your email address;
2. Tax Invoice or Order Number and, if applicable, the relevant tracking numbers;
3. Any relevant serial number(s) for the item; and
4. Reason for return.

Upon receiving the item, LT Central will assign a Return Authority (RA) number via email and inspect the item. Depending on the circumstances, we will refer back to the manufacturer for further testing and advice.

If the product is incorrectly delivered, contact our Customer Service team for no-cost returns, and arrangements for the correct product to be delivered.

 

Merchantable Quality, Purpose Fitness, and Advertised Accuracy

Contact our Customer Service team if you receive any product not of merchantable quality, unfit for its intended purpose made known to us, or does not match the description provided. We adhere strictly to the Australian Consumer Law, providing advice on quality and fit for purpose, encouraging customers to understand their rights by visiting consumerlaw.gov.au.

 

Efficient Resolution

For the efficient dealing of such situations, the provision of your full details, Tax Invoice, or Order Number, and the reason for the return is essential. A Return Authority (RA) Number will be supplied by email upon receipt of the returned product with your full details provided. We arrange for inspection, repairing, or replacement of the product, or a refund where appropriate, reflecting our commitment to customer satisfaction and world-class excellence.

 

Conclusion

All returns are subject to the LT Central Warranty Policy, and the LT Central Terms and Conditions. We encourage engagement and welcome your feedback and comments, maintaining transparency and accountability to build trust and provide reliable and verified information.

For further clarifications and assistance, please feel free to reach out to our Support Team. We are here to help clarify any concerns you may have and ensure a seamless, customer-centric experience at LT Central.